Legal notice
Legal Notice
This Legal Notice applies to the Pure Aura online store and the products sold through this website.
Store Information
Online store name: Pure Aura
Product brand: Aeris
Contact email: aeris0681@gmail.com
Country of operation: Bulgaria
E-commerce platform: Shopify
Delivery partner: Speedy courier service
About This Store
Pure Aura is the name of this online store. Aeris is the product brand offered through the store.
Aeris is a nicotine-free consumer product designed to provide flavored airflow and support a replacement hand-to-mouth ritual. Aeris does not contain nicotine, tobacco, smoke, vapor or combustion.
Aeris is not a medical device, medicinal product, smoking cessation medication or healthcare treatment. We do not guarantee that using Aeris will make you quit smoking or achieve any specific health result.
Contact
For questions about orders, shipping, returns, refunds, product information or general support, please contact us at:
We aim to respond to customer inquiries as soon as reasonably possible.
Policies
By using this website or placing an order, you may also be subject to the following store policies:
Terms of Service
Privacy Policy
Refund & Return Policy
Shipping Policy
Please review these policies before placing an order.
Consumer Rights
Customers in the European Union may have statutory consumer rights, including the right to withdraw from an online purchase within 14 days of receiving the goods, unless a legal exception applies.
Consumers may also have legal rights if a product is defective, damaged, incorrect, unsafe, incomplete or not in conformity with the contract.
Nothing in this Legal Notice or in our store policies limits any mandatory consumer rights under applicable Bulgarian or European Union law.
Returns and Hygiene Notice
For health and hygiene reasons, sealed mouthpieces and sealed flavor/filter packs cannot be returned if they have been opened after delivery and are no longer suitable for return due to health protection or hygiene reasons, unless the product is defective, damaged, incorrect or otherwise covered by your statutory rights.
For full return instructions, please review our Refund & Return Policy.
Platform and Third-Party Services
This online store is powered by Shopify. Shopify provides the e-commerce platform used to operate the store, process orders and support online transactions.
Payments, delivery, analytics, marketing tools or other website features may be provided by third-party service providers. These third parties may process certain information as necessary to provide their services, in accordance with applicable laws and their own terms and privacy policies.
Intellectual Property
All content on this website, including product names, text, images, graphics, design elements, logos, branding, product descriptions and layout, belongs to Pure Aura, Aeris, our suppliers, licensors or other rights holders.
You may not copy, reproduce, modify, distribute, sell, exploit, republish or use any part of this website or its content without prior written permission, except where permitted by law.
Accuracy of Information
We make reasonable efforts to keep the information on this website accurate and up to date. However, product descriptions, prices, availability, images, packaging, delivery times or other details may occasionally contain errors or may change.
If an error affects your order, we will contact you using the details provided at checkout.
Dispute Resolution
If you have a complaint or issue with your order, please contact us first at aeris0681@gmail.com so we can try to resolve the matter directly.
Consumers in Bulgaria and the European Union may also have the right to contact the relevant consumer protection authority or use available consumer dispute resolution mechanisms under applicable law.
Governing Law
This Legal Notice is governed by the laws of Bulgaria, without prejudice to any mandatory consumer protection rights that may apply to consumers in the European Union or in their country of residence.
Last updated: July 2026